Privacy Policy
1. Introduction
Frizelonghar ("we", "us", or "our") is committed to protecting the privacy and personal data of visitors to our website, frizelonghar.world (the "Website"). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our Website or interact with us.
We comply with the New Zealand Privacy Act 2020 and the General Data Protection Regulation (GDPR) where applicable.
2. Data Controller
The data controller responsible for your personal data is:
- Name: Frizelonghar
- Address: City Works Depot, 15.5/90 Wellesley Street West, Auckland CBD, Auckland 1010, New Zealand
- Email: serviceteam@frizelonghar.world
- Phone: +64 21 471 832
3. Information We Collect
We may collect the following types of personal data:
3.1 Information You Provide
- Contact Form Data: When you use our contact form, we collect your full name, email address, and the content of your message.
- Consent Records: We record your consent to our privacy policy when you submit the contact form.
3.2 Information Collected Automatically
- Usage Data: We may collect information about how you access and use the Website, including your IP address, browser type and version, operating system, referral source, pages visited, time spent on pages, and date/time of your visit.
- Cookies: We use cookies and similar technologies as described in our Cookie Policy.
4. Legal Basis for Processing (GDPR)
Where the GDPR applies, we process your personal data on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Responding to your enquiries via the contact form | Your consent (Article 6(1)(a) GDPR) |
| Website analytics and improvement | Legitimate interest (Article 6(1)(f) GDPR) |
| Strictly necessary cookies | Legitimate interest (Article 6(1)(f) GDPR) |
| Analytics and marketing cookies | Your consent (Article 6(1)(a) GDPR) |
| Compliance with legal obligations | Legal obligation (Article 6(1)(c) GDPR) |
5. How We Use Your Data
We use the personal data we collect for the following purposes:
- To respond to your enquiries and messages submitted through the contact form.
- To operate, maintain, and improve the Website.
- To analyse website usage and understand how visitors interact with our content.
- To comply with applicable laws and regulations.
6. Data Sharing and Disclosure
We do not sell, trade, or rent your personal data to third parties. We may share your data in the following circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating the Website (e.g., hosting providers, analytics services), under strict data processing agreements.
- Legal Requirements: We may disclose your data if required to do so by law or in response to valid legal requests from public authorities.
7. International Data Transfers
Your data may be transferred to and processed in countries outside of New Zealand or the European Economic Area (EEA). When such transfers occur, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your personal data.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Contact form data: Retained for up to 12 months after our last communication with you, unless a longer retention period is required by law.
- Analytics data: Retained in anonymised or aggregated form for up to 26 months.
- Cookie consent records: Retained for up to 12 months.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct inaccurate or incomplete data.
- Right to Erasure: You can request that we delete your personal data, subject to legal obligations.
- Right to Restriction: You can request that we limit the processing of your data in certain circumstances.
- Right to Data Portability: You can request your data in a structured, commonly used, machine-readable format.
- Right to Object: You can object to the processing of your data based on legitimate interests or for direct marketing.
- Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us at serviceteam@frizelonghar.world. We will respond to your request within 30 days.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- HTTPS encryption for all data transmitted between your browser and our Website.
- Secure storage of personal data with access limited to authorised personnel only.
- Regular review and updating of our security practices.
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our Website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly.
12. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
13. Complaints
If you believe that we have not handled your personal data in accordance with applicable laws, you have the right to lodge a complaint with:
- New Zealand: Office of the Privacy Commissioner — privacy.org.nz
- EU/EEA: Your local data protection supervisory authority.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: serviceteam@frizelonghar.world
- Phone: +64 21 471 832
- Address: City Works Depot, 15.5/90 Wellesley Street West, Auckland CBD, Auckland 1010, New Zealand